Shipping Policy

Shipping Policy

Thank you for shopping with TheraNeck™. We are committed to providing a smooth and transparent shipping experience. Please review the policy below for information regarding order processing, delivery times, and other shipping-related details.

Order Processing

All orders are processed within 1 to 3 business days (excluding holidays) after your order is placed. Once your order is shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly extended during peak periods, promotional events, or holidays.

Shipping Times & Delivery Estimates

Estimated delivery time is 10-15 business days.
Actual delivery may be affected by customs delays, local carrier issues, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout and vary depending on your location and the size/weight of the products ordered. We occasionally offer free shipping promotions.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

If you do not receive your tracking number within 7 business days, please contact our support team at dashmart.ecommerce@gmail.com.

Lost, Delayed, or Damaged Shipments

While we strive to ensure timely delivery, we cannot be held responsible for delays caused by third-party carriers, weather conditions, customs clearance, or other factors beyond our control.

If your package is significantly delayed or lost in transit, please contact us at dashmart.ecommerce@gmail.com with your order number, and we will investigate the issue promptly.

Undeliverable Packages

In cases where a package is returned to us due to an incorrect address, refusal at delivery, or failure to claim, the customer may be responsible for additional shipping charges.

Questions or Support

If you have any questions about your order or our shipping policy, please don’t hesitate to contact us:

📧 Email: dashmart.ecommerce@gmail.com
🕒 Hours: Mon–Fri, 9 AM – 5 PM EST